Privacy Policy

May 25, 2018

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site. This policy does not, however, govern the terms of our relationship or constitute any representation or warranty. The terms of our relationship are governed by our Terms and Conditions.

Information Collected on This Site

When you visit our website, our statistics package from Google collects some basic information about your browser. Examples include what type of browser and operating system you are using, how long you remained on our site and what pages you looked at while here. For more information on Google’s privacy practices please visit http://www.google.com/intl/en/policies/. This helps us understand how visitors browse our site, so that we can make their shopping experience better. We also collect personal information about you at various points, including your name and email address (and other information) from the mailing list sign-up form, and additional personal and financial information from the order forms that you complete during a purchase.

Protecting Your Information

We are the sole owner of the information collected on this site. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way. Any sensitive information (such as credit card number and/or social security number) that we collect from you is encrypted with SSL, a standard internet security measure. We protect user data offline as well by restricting access to information to only those employees who need the information to perform a specific job (for example, a Customer Care representative). All employees are kept up to date on our security and privacy practices and are aware of the importance of keeping customer data secure and safe at all times.

The information you provide to us on this website is only used to send you our offers, and to process and ship your order. We may also use this information to send you information regarding new features, services and special offers from us and/or our business partners that we think you’ll find valuable. This information is harvested from a secure area and encrypted for our customers’ protection. We will not sell, share, or rent this information to others, except as otherwise disclosed in this statement. Although we use outside shipping companies to ship orders and a credit card processing company to bill users for goods and services, these companies do not retain, share, store or use personally identifiable information for any secondary purposes. We value your privacy, and will never release any account or personal information to any third party unless we are given explicit authority to do so by you, our customer.

Making Changes and Opting Out

You may access the personal information you have submitted to us at any time by selecting “My Account”. From there you can make changes to your account information. You can opt-out of any marketing messages or newsletters by clicking the unsubscribe link available in the footer of each email.

Gift Recipients

If you send a gift from our site, we will collect contact information, such as name, shipping address and phone number for gift recipients to ensure correct gift delivery. We will not sell, share or rent any contact or personal information for invited friends or gift recipients with third parties, but they may receive offers from us and/or our business partners highlighting new features, products, services and special offers we think they will find interesting. Invited friends and gift recipients can easily opt-out of receiving any marketing messages or newsletters by clicking the unsubscribe link available in the footer of each email.

Our company reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

This website may contain links to other websites. Our company is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Our company reserves the right to modify this privacy statement at any time, with or without notice to its customers.

Cross-Border Transfer

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where data protection laws may be different from those of your jurisdiction. By providing any data on our website, you hereby expressly consent to such transfer for the purposes described herein.

For customers located within the European Economic Area (“EEA”) or other non–U.S. territories, please note that any data you enter into our website will be transferred outside the EEA or such other non–U.S. territory for use by us as described herein, which we deem to be a legitimate interest under Article 6(1)(f) of the European Union’s General Data Protection Regulation (“GDPR”). We may make information we gather available to worldwide partners, for instance to our shipping partners who will deliver our products to you.

The GDPR and other applicable data protection laws provide certain rights for EEA residents. You are entitled to review the personal information we hold about you as well as details on how we process such personal information. You also have a right in accordance with the GDPR to have your personal information corrected or erased, to restrict our processing of that personal information, to stop unauthorized transfers of your personal information and, in some circumstances, to have your personal information transferred to another organization designated by you. You also have the right to lodge a complaint in relation to our processing of your personal information with your local supervisory authority. If you do not request to have your personal information erased, it will be maintained by us indefinitely.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above or that you may not be able to purchase and receive products offered by us. Please note that even after you have chosen to withdraw your consent, we may continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.

Please contact team@realmcellars.com for additional details on our privacy practices, or if you wish to request a country-specific privacy notice.

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents may request from us certain information with respect to the types of personal information we share with third parties for direct marketing purposes by such third parties, if any, and the identities of the third parties with whom we have shared such information during the immediately preceding calendar year. To request a copy of this information, please contact us at team@realmcellars.com.

Contact Information

Should you have any questions relating to this privacy policy, any of your personal information that we have collected, your rights to have your personal information returned or erased or our third–party disclosure practices, please contact us at Realm Cellars, 5795 Silverado Trail Napa, CA 94558, Attn: Data Controller, via phone at 707-224-1910 or via email at team@realmcellars.com.

If you have any questions about the security of our website, please feel free to contact us at team@realmcellars.com.